Terms & Conditions
Last updated: April 11, 2026
These terms and conditions govern the use of the website and services offered by Quintessence Services Nettoyage (the 'Company'). By using our site or retaining our services, you accept these terms in full.
1. Service Description
The Company offers residential cleaning, commercial cleaning, deep cleaning, seasonal and post-construction cleaning services on the island of Montreal and surroundings. The exact nature, scope and price of services are defined in the quote accepted by both parties.
2. Quotes and Contracts
Any quote submitted via the online form constitutes an estimate request, not a binding contract. A service contract is formed only when a written quote is accepted by the client and confirmed by the Company. The Company reserves the right to refuse or modify any quote.
3. Cancellations and Rescheduling
Any cancellation or rescheduling request must be communicated to the Company at least 48 hours before the scheduled service time. In case of late cancellation (less than 48 hours) or no-show, a cancellation fee of 50% of the agreed rate may be charged.
4. Access to Premises
The client is responsible for providing safe and adequate access to the service premises at the agreed date and time. If access cannot be provided without sufficient notice, the late cancellation fees apply. The client must ensure the premises are safe for our staff.
5. Client Responsibilities
The client agrees to: secure or remove all valuables and fragile items before the visit; inform the Company of any special conditions (allergies, pets, restricted areas); ensure hazardous household products are safely stored; notify the Company of any pre-existing damage before the service.
6. Valuables and Fragile Items
The Company disclaims responsibility for damage to undeclared, fragile or valuable items that have not been secured or reported before the service. We recommend removing collections, artwork, jewellery and important documents before our visit.
7. Claims and Satisfaction Guarantee
Any claim regarding service quality must be submitted within 24 hours of service completion, with photos if possible. If the work does not meet our agreed standards, we commit to correcting the situation at no additional cost within 48 hours.
8. Payment
Payment terms are established in the accepted quote. Payment is due on the date indicated on the invoice. Late payment exceeding 15 days may result in service suspension and interest charges of 1.5% per month on the outstanding balance.
9. Insurance and Liability
The Company holds civil liability insurance to cover accidental damage caused by our staff in the performance of their duties. Our liability is limited to the value of proven direct damages, excluding indirect losses, loss of profits or data.
10. Website Use
The site content (text, images, logo, design) is the exclusive property of Quintessence Services Nettoyage and is protected by copyright law. Any unauthorized reproduction, distribution or use is prohibited. The Company does not guarantee continuous site availability and cannot be held responsible for technical interruptions.
11. Governing Law
These terms are governed by the laws of the Province of Quebec and applicable Canadian federal laws. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of Quebec.
12. Contact
For questions about these terms: Quintessence Services Nettoyage, Montreal (Quebec), Canada. Email: info@quintessence-services.ca
13. User Reviews and Moderation
By submitting a review through our website, you grant Quintessence Services Nettoyage a non-exclusive, royalty-free licence to display your review (first name, last initial, rating, and comment) on our website. You represent that your review reflects your genuine personal experience with our services. Reviews are moderated and may be rejected for inappropriate, false, or off-topic content. The Company reserves the right to remove any review at its discretion without prior notice. We will never alter the substance of a published review.