Privacy Policy
Last updated: April 11, 2026
Quintessence Services Nettoyage ('we', 'our') is committed to protecting the personal information it collects in the course of its activities. This policy complies with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information Collected
We collect the following personal information when you submit a quote request, a review, or contact us: first and last name, email address, phone number (quote requests only), service location address (quote requests only), requested service type, and any comments or feedback you provide. We also automatically collect anonymous technical data (IP address, browser type, pages visited) for statistical purposes.
2. Purpose of Collection
Your information is used solely to: contact you in response to your quote request, schedule and provide the requested services, send you service-related confirmations and communications, improve our service quality, and meet our legal obligations.
3. Consent
By submitting the quote form and checking the consent boxes, you expressly consent to the collection, use and retention of your personal information for the purposes described above. You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.
4. Retention and Security
Your information is stored on secure servers located in Canada. We implement appropriate administrative, technical and physical security measures to protect your data against unauthorized access, disclosure, alteration or destruction. Information is retained for as long as necessary for the purposes for which it was collected, or as required by applicable law.
5. Disclosure to Third Parties
We do not sell, trade or transfer your personal information to third parties, except: when required by law or court order; to service providers acting on our behalf who are bound by confidentiality obligations (e.g., web host); or with your explicit consent.
6. Cookies
Our site uses session and persistent cookies to ensure site functionality, remember your preferences (language, theme) and perform anonymous statistical analysis. You may configure your browser to refuse cookies, but some site features may not function properly. Third-party cookies (analytics) are only used with your explicit consent.
7. Your Rights
Under Law 25, you have the right to access your personal information, have it corrected if inaccurate, request its deletion (within legal limits), and object to certain processing. To exercise these rights, contact us at the address below. We will respond to all requests within 30 days.
8. Changes
We reserve the right to modify this policy at any time. The most recent version will always be available on this page with the update date. Continued use of the site after changes constitutes your acceptance of the updated policy.
9. Contact
For any questions about this policy or your personal information, contact our Privacy Officer: Quintessence Services Nettoyage, Montreal (Quebec), Canada. Email: info@quintessence-services.ca
10. User-Submitted Reviews
When you submit a review through our website, we collect your first and last name, email address, selected service type, star rating, and written comment. Your email address is used solely to confirm receipt of your review and is never displayed publicly. Only your first name and last initial, star rating, and comment are shown on the website after approval. Reviews are moderated before publication and may be rejected if they contain inappropriate content. You may request removal of your published review at any time by contacting us at info@quintessence-services.ca.